What are FAQ's?

 It’s a common misconception that owners pay it. Many hosts underprice their rentals thinking they’re saving money, but the reality? Guests cover the cleaning fee, and cutting corners on cleaning just sacrifices quality and guaranteed 5-star results. Think of it as them paying for stress-free, issue-free 5-star ready rentals. You don’t lift a finger, we handle the clean, the details, and the photos. Guest arrives happy, host stays winning. 

Yes, all of our cleaners undergo a thorough background check before they're hired. We only hire trustworthy and reliable professionals with the authority to work ensure the safety of our customers and their homes.

We use only top-grade, industry-standard cleaning chemicals specially designed to deliver a sparkling clean with safety and hospitality for your rental property. Our selections include earth-friendly disinfectants to non-toxic cleaning solutions as well as specialty chemicals that do the best job at lifting everything from tough-to-remove stains to everyday dirt. All of our chemicals are chosen to deliver a thorough, guest-ready clean with no compromise on safety or performance.

No, you don’t! We offer flexible scheduling and can clean your vacation home while it’s empty, giving you peace of mind and convenience. 

We understand that plans change. While availability varies, we do our best to accommodate urgent cleaning needs whenever possible—just reach out, and we’ll work with you.*

Just let us know! Whether it’s extra deep cleaning, specific rooms, or particular products, we customize our services to meet your unique requirements.*

 Yes! We’re experienced with pet-friendly properties and use products that are safe for your furry friends, while ensuring thorough cleaning and odor removal.*

Your satisfaction is our number one concern. If you or your guest has any issues or complaints about our cleaning service, please contact us immediately on the day of check in that the issue is discovered. We'll get the issue resolved right away, either by having a crew come back out to fix it or by providing a substitute solution to get your home up to our best standard. We guarantee our work and will fix it.**

Absolutely. Our team is trained to care for all surface types, including hardwood, tile, stone, and carpets, using the right techniques and products.

Yes, in every single one of our cleans the deck is swept, however if you would like optional exterior cleaning services, including patios, decks, and pool areas. Contact us to customize your cleaning package. 

Yes, we offer BBQ grill cleaning as an optional service. Our team thoroughly cleans and degreases grills to ensure they’re safe and ready for your next cookout.*

 We can provide fresh linens and towels upon request for an additional fee. Let us know your preferences! 

We follow strict cleaning protocols and conduct regular quality checks. Our team is trained to maintain high standards every time, so your property always looks its best. 

Absolutely. After each cleaning, we can provide a detailed report on the property’s condition, alerting you to any damages or maintenance issues so you can address them promptly. 

We understand the tight turnaround times of Airbnb rentals. Our team is experienced in quick, thorough cleans to ensure your property is guest-ready, often within a few hours of check-out. 

Yes. We follow enhanced cleaning protocols recommended by Airbnb and health authorities to ensure your property is safe, sanitary, and guest-ready. 

Our team is trained to handle challenging situations professionally. We’ll notify you immediately and perform any necessary deep cleaning or repairs to prepare your home for the next guest.*

We work with you to set up convenient key exchange or smart lock access. Our team respects your property’s security and privacy at all times. 

Absolutely. We provide photos of the whole property once a clean has been done so that you can see the quality of our cleaning and know your mind is clear before your next visitor. It also acts as proof of service and proof in case there is an issue. It makes both us and the property owner secure.

No worries! We provide convenient touch-up and maintenance cleaning to ensure your property remains clean and welcoming despite the lengthy intervals between visits. From dusting, tidying up beds, or spot clean areas, we'll have your home visitor-ready whenever bookings pick up again.***

 Definitely! We can help with staging, arranging welcome baskets, and ensuring all amenities are stocked for a memorable guest experience. 

 Any lost or damaged items discovered are documented and reported to you immediately, so you can decide the next steps.

Definitely! We can help with staging, arranging welcome baskets, and ensuring all amenities are stocked for a memorable guest experience.