Frequently Asked Questions

Yes, we offer discounts for customers who schedule recurring cleaning services. Please contact us for more information about our pricing and discounts.

Yes, all of our cleaners undergo a thorough background check before they're hired. We only hire trustworthy and reliable professionals with the authority to work ensure the safety of our customers and their homes.

We use only top-quality, industry-approved cleaning products designed to deliver a pristine clean while keeping your vacation home safe and inviting. Our selection includes eco-friendly disinfectants, non-toxic cleaning solutions, and specialized agents that effectively tackle everything from stubborn stains to everyday dirt. All our products are carefully chosen to ensure a thorough, guest-ready clean without compromising on safety or performance. 

No, you don’t! We offer flexible scheduling and can clean your vacation home while it’s empty, giving you peace of mind and convenience. 

We understand that plans change. While availability varies, we do our best to accommodate urgent cleaning needs whenever possible—just reach out, and we’ll work with you.*

Just let us know! Whether it’s extra deep cleaning, specific rooms, or particular products, we customize our services to meet your unique requirements.*

 Yes! We’re experienced with pet-friendly properties and use products that are safe for your furry friends, while ensuring thorough cleaning and odor removal.*

Your satisfaction is our top priority. If you or guest have any concerns or complaints about our cleaning service, please contact us immediately on the same day as check in when the issue is found. We’ll address the issue promptly, whether that means sending a team back to fix it or offering another solution to ensure your home meets the highest standards. We stand behind our work and are committed to making it right.**

 Absolutely. Our team is trained to care for all surface types, including hardwood, tile, stone, and carpets, using the right techniques and products.

Yes, in every single one of our cleans the deck is swept, however if you would like optional exterior cleaning services, including patios, decks, and pool areas. Contact us to customize your cleaning package. 

Yes, we offer BBQ grill cleaning as an optional service. Our team thoroughly cleans and degreases grills to ensure they’re safe and ready for your next cookout.*

 We can provide fresh linens and towels upon request for an additional fee. Let us know your preferences! 

We follow strict cleaning protocols and conduct regular quality checks. Our team is trained to maintain high standards every time, so your property always looks its best. 

Absolutely. After each cleaning, we can provide a detailed report on the property’s condition, alerting you to any damages or maintenance issues so you can address them promptly. 

We understand the tight turnaround times of Airbnb rentals. Our team is experienced in quick, thorough cleans to ensure your property is guest-ready, often within a few hours of check-out. 

Yes. We follow enhanced cleaning protocols recommended by Airbnb and health authorities to ensure your property is safe, sanitary, and guest-ready. 

Our team is trained to handle challenging situations professionally. We’ll notify you immediately and perform any necessary deep cleaning or repairs to prepare your home for the next guest.*

We work with you to set up convenient key exchange or smart lock access. Our team respects your property’s security and privacy at all times. 

Absolutely. We send photos of the entire home after a clean has been completed so you can verify the quality of our cleaning and have peace of mind before your next guest arrives. This also stands as proof of service and evidence in case of any complaints. This way both us and the property owner remain safe.

No problem! We offer flexible touch-up and maintenance cleaning to keep your property fresh and inviting, even during longer gaps between guests. Whether it’s dusting, freshening linens, or spot cleaning, we’ll ensure your home is ready whenever bookings resume.***

 Definitely! We can help with staging, arranging welcome baskets, and ensuring all amenities are stocked for a memorable guest experience. 

 Any lost or damaged items discovered are documented and reported to you immediately, so you can decide the next steps.

Definitely! We can help with staging, arranging welcome baskets, and ensuring all amenities are stocked for a memorable guest experience.